Privacy Policy

We are committed to protecting your personal data. This document explains VR Care India's approach to gathering, utilizing, and protecting information shared by visitors and clients.

Effective Date: July 1, 2025  ·  Last Updated: July 1, 2025  ·  Mumbai, Maharashtra, India

01 / 11 — Information We Collect

VR Care India gathers data through two channels: user-provided information and automatically-collected website metrics.

Directly Provided Information

  • Full name, job title, and contact information (phone, email)
  • Healthcare facility details (name, location, size)
  • Messages submitted via contact forms or WhatsApp
  • Consultation booking particulars via Calendly
  • Communications via email or telephone

Automatically Collected Data

  • Internet Protocol addresses and approximate location
  • Browser specifications, device details, and operating system
  • Webpage navigation patterns, session duration, and referring sources
  • User interactions with website elements

02 / 11 — How We Use Your Information

We process collected data exclusively for business purposes related to our consulting activities:

  • Responding to client inquiries and arranging consultations
  • Delivering and enhancing consulting service offerings
  • Managing appointment scheduling
  • Transmitting service communications and updates
  • Evaluating website performance and user behavior
  • Meeting Indian legal and regulatory obligations
  • Addressing security vulnerabilities and technical problems

We will never use your information for automated decision-making without explicit consent.

03 / 11 — Sharing of Information

VR Care India does not sell, rent, or trade your personal information to any third party. Data may be shared only in specific circumstances:

  • Service Providers: Third-party platforms (email systems, scheduling applications, CRM tools) operating under confidentiality agreements
  • Legal Requirements: When mandated by legislation, judicial orders, or government authority
  • Business Transitions: During mergers, acquisitions, or asset sales with appropriate notification
  • Explicit Consent: Only when clients provide prior approval

04 / 11 — Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction, including SSL/TLS encryption, personnel access restrictions, secure document management, and periodic evaluation of information handling processes.

No method of transmission over the internet or electronic storage is 100% secure.

05 / 11 — Cookies & Tracking Technologies

The website employs cookies and tracking mechanisms for user experience enhancement and traffic analysis — essential cookies (mandatory for functionality), analytics cookies (aggregated, anonymized visitor behaviour), and preference cookies (stored settings for returning visitors). Users may modify cookie settings through browser options, though some functionality may be affected. Site usage indicates consent to these practices.

06 / 11 — Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

  • Access: Obtain copies of your personal data
  • Correction: Request inaccurate or incomplete information be fixed
  • Erasure: Request data deletion when no longer necessary
  • Consent Withdrawal: Stop communications or marketing
  • Complaint Mechanism: File grievances with us or the relevant authorities

Requests should be directed to info@vrcare.in with a 30-day response timeline.

07 / 11 — Data Retention

Information retention follows necessity principles: consultation and inquiry data for 3 years from the final interaction, financial and contractual documentation for 7 years (per Indian law requirements), and website analytics kept in anonymized, aggregated format only. Unnecessary data undergoes secure deletion or anonymization.

08 / 11 — Third-Party Links

The website contains external links to Calendly, social platforms, and mapping services. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

09 / 11 — Children's Privacy

Our services target healthcare professionals and institutional administrators exclusively. We do not intentionally collect data from persons under 18 and will promptly delete such information if discovered.

10 / 11 — Changes to This Policy

We reserve the right to modify this policy, with updates indicated by the "Last Updated" date. Continued site usage constitutes acceptance of revisions.

11 / 11 — Contact Us

VR Care India
First Floor, Pinnacle Business Park, Andheri East, Mumbai

Email: info@vrcare.in
Phone: +91 93263 30109