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Privacy Policy

We are committed to protecting your personal data. This policy explains how VR Care India collects, uses, and safeguards information you share with us.

Effective Date: July 1, 2025
Last Updated: July 1, 2025
Mumbai, Maharashtra, India

On this page

  • 1. Information We Collect
  • 2. How We Use Your Information
  • 3. Sharing of Information
  • 4. Data Security
  • 5. Cookies & Tracking
  • 6. Your Rights
  • 7. Data Retention
  • 8. Third-Party Links
  • 9. Children's Privacy
  • 10. Changes to This Policy
  • 11. Contact Us

Summary: VR Care India ("we," "our," "us") respects your privacy. We only collect information necessary to provide our hospital management consulting services. We do not sell your data. This policy governs information collected through our website www.vrcare.in and any related communications.

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Information We Collect

We collect information in two primary ways: information you voluntarily provide to us, and information collected automatically when you visit our website.

Information You Provide Directly:

  • Full name, designation, and contact details (phone number, email address)
  • Hospital or clinic name, location, and size details
  • Messages and enquiries submitted via contact forms or WhatsApp
  • Consultation booking details via our Calendly scheduling link
  • Information provided during email or phone correspondence

Information Collected Automatically:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and referral URLs
  • Interactions with forms, buttons, and downloads

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How We Use Your Information

We use the information we collect solely for legitimate business purposes related to our consulting services. Specifically, we use your information to:

  • Respond to your enquiries and facilitate consultations
  • Provide, deliver, and improve our hospital management consulting services
  • Schedule and manage consultation appointments
  • Send you service-related communications, updates, and follow-ups
  • Analyse website traffic and usage to improve the user experience
  • Comply with legal obligations and regulatory requirements applicable in India
  • Detect, prevent, and address technical issues or security threats

We will never use your information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

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Sharing of Information

VR Care India does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party tools and platforms we use to operate our business (e.g., email platforms, scheduling tools like Calendly, CRM software) — only to the extent necessary and under confidentiality obligations.
  • Legal Compliance: Where required by law, court order, or governmental authority under applicable Indian law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to you.
  • With Your Consent: For any other purpose, only with your explicit prior consent.

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Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

  • SSL/TLS encryption for data transmitted to and from our website
  • Access controls limiting who within our organisation can access personal data
  • Secure storage and handling practices for all client records
  • Regular review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to report any security concerns to us immediately.

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Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. The types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymised.
  • Preference Cookies: Remember your settings and preferences for a better experience on return visits.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website. By continuing to use our website, you consent to the use of cookies as described in this policy.

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Your Rights

Under applicable data protection laws including India's Digital Personal Data Protection Act, 2023, you have the following rights concerning your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where it is no longer necessary for the purposes collected.
  • Right to Withdraw Consent: Withdraw consent at any time for communications or marketing.
  • Right to Grievance Redressal: Lodge a complaint with us or with a relevant authority regarding our data practices.

To exercise any of these rights, please contact us at info@vrcare.in. We will respond to all requests within 30 days.

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Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Specifically:

  • Consultation and enquiry data is retained for a period of 3 years from the last interaction.
  • Financial and contractual records are retained as required by Indian tax and corporate law (typically 7 years).
  • Website analytics data is retained in anonymised, aggregated form.

Once data is no longer required, we securely delete or anonymise it.

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Third-Party Links

Our website may contain links to third-party websites, including scheduling tools (Calendly), social media platforms (LinkedIn, Facebook, Instagram, WhatsApp), and mapping services (Google Maps). These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

We encourage you to read the privacy notice of every website you visit when leaving our website.

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Children's Privacy

Our website and services are directed exclusively at healthcare professionals, hospital administrators, and institutional decision-makers. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that a child has provided us with personal information without appropriate consent, we will promptly delete such information from our records.

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Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website following any changes constitutes your acceptance of the revised policy. If you do not agree with any changes, please discontinue use of our website.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels:

VR Care India

First Floor, Pinnacle Business Park, Andheri East, Mumbai

info@vrcare.in
+91 93263 30109
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First Floor, Pinnacle Business Park, Andheri East, Mumbai
+91 93263 30109
info@vrcare.in

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Disclaimer: All services are advisory and operational in nature. VR Care does not provide direct medical treatment or clinical care.

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