Surana Hospital & Research Centre, Mumbai
Hospital development and operational management within a municipal PPP framework, initially focused on cardiac care and later joint replacement services.
AFZAL SHAIKH PROFILE
Afzal Shaikh
Hospital Operations & Turnaround Consultant
25+ years in hospital administration and operations. Founder, Super Dr™ · Leadership Coach
I help hospital owners bring structure to daily operations, strengthen their teams and build a clearer path to sustainable performance.
ABOUT
Who is Afzal Shaikh?
Afzal Shaikh is a hospital operations and management consultant with over 25 years of experience in hospital administration and operations. He works with hospital owners and leadership teams through VR Care and is the founder of Super Dr.
His work brings together departmental coordination, financial visibility, patient experience, workforce development and technology. The focus is practical: helping hospital teams translate plans into daily routines, clear responsibilities and measurable progress.
WHAT HE DOES
Helping hospitals work better, every day.
Hospital operations & management
Department coordination, OPD and IPD workflows, ICU and OT readiness, discharge processes, escalation systems and owner reporting.
Hospital audit & turnaround
Identify operational gaps, review utilisation and costs, prioritise corrective action and support implementation with defined responsibilities.
Billing, TPA & financial control
Strengthen billing discipline, collections visibility, insurance coordination, receivables follow-up and departmental performance reviews.
Leadership & team development
Support CEO and administrator selection, HOD development, staffing structures, KRAs, KPIs and training that connects accountability with daily work.
Patient inflow & service development
Improve enquiry handling, appointment follow-up, consultant coordination, service visibility and patient relationships through structured CRM processes.
Hospital projects & digital workflows
Operational inputs for hospital planning, SOPs, accreditation readiness and appropriate use of HMIS, dashboards and AI-assisted administrative workflows.
TRACK RECORD
Experience across hospitals, diagnostics and healthcare organisations.
Afzal’s professional experience includes engagements with the following institutions and organisations across hospital operations, management, consulting and healthcare technology. The nature and scope of involvement vary by assignment.
- Surana Group of Hospitals
- New Hopewell Hospital
- Hill View Hospital, Ranchi
- Shankara Hospital
- Arrow Group of Hospitals
- Amretri Healthcare
- i9 Innovations and Educations Pvt. Ltd.
- MPCT Hospital
- BKC Jumbo Hospital
- NESCO Covid Center
- ESIC Faridabad
- BEL, Bengaluru
- Kapadia Hospital
- A1 Hospital
- House of Doctors
- Sapna Healthcare Center
- Metropolitan Heart Institute
- Hiranandani Hospital, Powai
- Mangal Anand Nuclear Center
- Nidan Diagnostics
- AJ Hospital, Mangaluru
- Trueway Labs
SELECTED ASSIGNMENTS
Experience across operations and healthcare technology.
The following assignments are described on Afzal’s public LinkedIn profile and illustrate his personal experience across hospital management and digital implementation.
Richardson & Cruddas Jumbo COVID Care Centre, Mulund
Digital systems deployment at a 2,000-bed emergency facility, covering patient registration, bed visibility, documentation and central reporting through Super Dr modules.
Mandakini Scan Centre, Mumbai
Process improvement across patient registration, scheduling, scan workflows, reporting turnaround and communication with referring consultants.
Source: Afzal Shaikh’s LinkedIn profile. These are personal experience summaries; they do not imply current appointments, endorsements or contracts held by VR Care.
SUPER DR™
Founder, Super Dr™
Years of working within hospitals inform Afzal’s approach to healthcare software: systems should make work easier for doctors, nurses, administrators and patients.
Super Dr brings together hospital information systems and connected workflows. His consulting work examines how technology is actually used, from registration and billing to clinical coordination, reporting and patient follow-up.
CRM and AI-assisted workflows can support appointments, reminders and routine enquiries where they fit the hospital’s needs.
APPROACH
Clarity for owners. Support for teams.
Effective management begins with understanding the people delivering care and the constraints they face.
Afzal’s approach combines listening to teams, checking source data, setting practical priorities and reviewing progress with leadership. The aim is to build processes that staff can follow and owners can assess.
He also shares hospital operations insights on LinkedIn for hospital owners, administrators and healthcare professionals.
HOW WE WORK
From the first discussion to implementation.
- Understand your hospital.Discuss its size, specialties, current performance and the issues that need attention.
- Establish the baseline.Review available data, workflows, staffing and departmental responsibilities.
- Agree the engagement.Define the scope, team, onsite involvement, authority, reporting, commercials and priorities.
- Implement and review.Work with the hospital team, track actions and evaluate progress against agreed measures.
Engagement options include operational audits, implementation support, co-management, full operations management and leadership development. Site visits and ongoing involvement are agreed for each assignment.
FAQ
Working with Afzal Shaikh
Who is Afzal Shaikh?
Afzal Shaikh is a hospital operations and management consultant with over 25 years of experience in hospital administration and operations. He works with hospital owners and leadership teams through VR Care and is the founder of Super Dr.
How can Afzal Shaikh help hospital owners?
His work covers operational assessment, management systems, hospital turnaround, staffing, revenue-cycle improvement, patient experience, leadership development and digital workflows. The engagement scope is agreed after an initial discussion and assessment.
Can a hospital engage Afzal Shaikh for full operations management?
Full operational management, co-management and focused improvement programmes can be discussed through VR Care. Team deployment, onsite involvement, authority, fees and reporting are defined in the proposal.
Is support available for hospitals in Ranchi and elsewhere in India?
Hospital owners in Ranchi, Jharkhand and other locations in India can enquire about support. Site visits and ongoing involvement are planned around the assignment and agreed availability.
GET IN TOUCH
What does your hospital need next?
Share your hospital’s location, operational beds, specialties and the challenge you want to address. Let us discuss a practical way forward.